Reminders

Reminders are the automated chasing. Notifications control what the messages say; this page controls when they go.

What gets chased

Reminder	Goes to
Invoice due	The renter, before the due date
Invoice overdue	The renter, after it
Task due	Whoever the task belongs to
Task overdue	The same, repeatedly
Deposit return due	Your team
Card hold expiring	Your team

Setting a cadence

Two settings per reminder type:

• Days before — a list of days ahead of the date to send. 14, 7, 1 means three nudges.
• Overdue every — how often to chase after the date passes.

Account-level settings here are the defaults. Individual invoices and tasks can carry their own schedules that override them.

When they actually send

Reminders go out once a day, at 8am in your account's timezone. Not the server's, and not each recipient's — see Settings → General.

Each reminder is stamped once sent, so nothing can double-send even if something is retried.

Choosing a cadence

Invoices. 14, 7, 1 before due, then every 7 days overdue is a reasonable default. Venues with large invoices and long lead times often go earlier — 30, 14, 7, 1.

Tasks. 14, 7, 1 before due for anything requiring a document; a single 3 for internal tasks that just need doing.

Overdue. Every 7 days. Every day reads as harassment and gets filtered; every 30 is not chasing.

Fewer, better-timed reminders

People stop reading email that arrives constantly. Three well-spaced nudges outperform ten.

Turning them off

Set an empty schedule, or deactivate the underlying template in Notifications.

Checking they went

Email Log records every send with recipient, subject, and status.