Renter Portal

The renter portal is where renters handle their own side of the relationship: signing, paying, uploading, and asking for dates.

Enable it in Settings → Portal.

Signing in

Three ways in, so nobody is locked out because they forgot a password:

• Password
• Magic email link — they enter their email and click a link
• SMS code — a six-digit code by text, if you have SMS login enabled

If one email address exists under more than one account — a caterer who works with three venues on the platform — they choose which account to enter after signing in.

What renters can do

Dashboard

Upcoming bookings, open invoices, and anything waiting on them — pending signatures, requested documents, tasks due.

Bookings

Their bookings with dates and status, and the signed agreement to download.

They can also request a new booking, which arrives on your side rather than landing directly on the calendar. You price it and send it back for signature.

Invoices

Every invoice with its balance, and pay online — a saved card or bank account, or a new one.

Documents and contracts

• View and sign contracts
• Upload requested documents — anything you flagged as requires a document shows here with an upload button, and uploading completes the task

If you rejected a document, the reason is shown and they can upload a replacement against the same request.

Payment methods

Add and remove cards and bank accounts, and set a default. Bank accounts are verified before they can be used.

Saved methods are what make it possible for you to charge a balance or a damage claim against a card on file — see Payments.

Profile and contacts

Their own contact details, password, and phone verification.

They can also invite additional logins under their renter — the club president who signs and the treasurer who pays each get their own. See portal contacts.

Getting a renter set up

From the renter's profile, Overview tab:

• Invite — sends them a portal invitation
• Resend — for the one that went to spam
• Reset — for the password they have lost

What renters never see

Your internal notes, the activity log, other renters, your rates for anyone else, or anything on the Fairground side.

Practical advice

Invite renters when you send the first contract, not later. The habit forms on the first interaction, and a renter who signed through the portal will look for their invoice there too.

Request documents rather than asking for them by email. A requested certificate of insurance arrives labelled, filed, and dated, and chases itself.